Emergency Restoration in Toronto

Our line is answered by a real person around the clock, and a crew is dispatched as soon as we hang up. How long the drive takes depends on where you are in the city and what the Gardiner or the DVP is doing at that hour, so instead of a slogan we give you a real arrival time on the phone and talk you through what to do until the truck pulls up. During a city wide storm, when every contractor in Toronto is booked at once, that honest ETA matters more than any promise.

Our shop is on North Service Road in Burlington, and we are not going to pretend otherwise with a rented virtual office downtown. Our crews work losses across Toronto every week, from Etobicoke to Scarborough, and after the first hour what actually decides how your loss goes is who manages the file, how the drying is verified and how the claim is documented. That work travels with the crew, not the postal code.

Anything where waiting makes the damage worse. Standing water, a burst pipe, sewer backup, a fire even after it is out, a roof opened by wind, or a ceiling holding water. If you are staring at one of those, call now. Water wicks higher and soaks deeper every hour, smoke residue etches surfaces within days, and mold starts on wet material within about 24 to 48 hours.

Yes, and they are their own animal. One leak can involve your unit policy, a neighbour’s policy and the corporation’s insurance all at once, and the drying has to respect party walls and shared assemblies. We document which damage belongs to which policy, work with property managers and boards, and keep the paper trail clean so the units stop arguing about who pays for what.

Only if your policy carries the sewer backup endorsement. It is an add on, not standard coverage, and after the 2013 and 2024 floods many Toronto policies also carry lower sub limits or higher deductibles for it. We document exactly where the water came from, because that one detail decides which coverage responds, and we tell you what your policy responds to before any uncovered work starts.

Yep. We write the estimate in Xactimate, deal with your adjuster ourselves, and invoice the insurer for the approved work. Nine times out of ten, the only cheque you write is your deductible.

No. In Ontario the choice of contractor is yours. Insurers often suggest a preferred vendor because it is convenient for them, but you are free to choose the company that works for you, and your coverage does not change because of it. We work with every major insurer and their adjusters already know our documentation.

It depends entirely on what happened and how far it spread. As an anchor, a typical flooded basement lands around $15,000 in emergency services before the rebuild. You will have a written Xactimate scope in your hands before the big decisions get made, and on an insured loss the insurer pays the approved amount while you cover your deductible.

For water, shut it off at the source or at the main by the water meter, and kill power to the wet area at the panel before you step in. For fire, stay out until the fire department clears the building. Either way, move what matters to safe ground if you can do it safely, and photograph everything before you touch it. Your claim will thank you later.

We do, and that is the whole point of calling us instead of a cleanup only outfit. Property Worx is an HCRA licensed builder, so the people who dried or cleaned your home are the same people who put the insulation, drywall, flooring and trim back. One file, one project manager, nobody pointing fingers at the other contractor.